How to create excellent digital services around user needs

In a unique, cross department development, UK Trade and Investment (UKTI) and the Foreign & Commonwealth Office (FCO) are working together to develop a new digital service which will enable staff to better serve and support customers both here in the UK...

Transformation at pace — the strategy is delivery

In any organisation undergoing a change in strategy you need a clear, easily articulated vision. Everybody has to understand the new direction quickly because their contribution to its development — and ultimate achievement — is critical. But to deliver transformation...