We’re extremely proud to be working with Croydon Council.
Last week we attended a pretty unique event – an all-supplier networking day with all the companies that are helping the Council design the future of their technology service.
For the last couple of years, the Council has been working through a programme of changing the way they deliver core technology services, including things like the service desk, desktop support, networks and hosting, telephony, printing and so forth.
As the Council’s transformation partners, we have supported them with a programme of work that has seen a new operating model introduced for core technology provision – moving from a single supplier of these services to a mixed model, where dedicated suppliers for individual components are used, alongside some in-house delivery.
Key to this new model is a collaborative approach, where the Digital Service and the Council’s delivery partners come together to find new ways to better meet the needs of the users. Bringing the digital culture of openness, transparency and cooperation to their work in service operations should see greater levels of innovation and user satisfaction emerge.
Public sector procurement is crucially important as the contracts involve vast sums of taxpayers’ money and support the delivery of essential front-line public services.
There was so much passion and commitment at this year’s kick-off event in London.
Rainmaker supported Crown Commercial Service with getting their new website from user stories to launch.