Food Standards Agency

Mobilising the FSA’s multi-supplier strategy

Client overview

The Food Standards Agency (FSA) is a non-ministerial government department responsible for protecting public health in relation to food in England, Wales and Northern Ireland.

Key Deliverables

Vision
Digital Strategy
Dis-aggregation
Service Management

The challenge.

FSA are striving to become a leader in the application of technology within government, aiming  to transform the organisation so their people can work where they want to, how they need to — making them more open, more productive and more collaborative.

The FSA was spending £3.5 million each year on a single source model for its ICT managed services and a further £1 million each year on its other contracts and licences.

Rapidly evolving business demands proved this model to be inflexible and costly in meeting changing business objectives and it was preventing the FSA from taking advantage of new technologies.

The work

Working collaboratively with the FSA’s key stakeholders, Rainmaker conducted multiple interviews across the organisation to understand how and why users interacted with technology, how data was being used to inform decision making, and the effectiveness of the existing ICT estate.

We found that the existing single-source arrangement for ICT was  ‘of its time’ and that the existing contract had not been let optimally. Static, rather than dynamic, it  had led to the existence of technical debt and current user needs not being met.

In-line with Government policy, we helped the FSA design and mobilise a strategy to bring control of its ICT management back in-house and move to a multi-source model in to facilitate the adoption of a more flexible, responsive, innovative and better value supply chain.

This work informed the initiation of a Continuous Service Management Improvement programme based on ITIL principles, moving the FSA from a focus on providing technology, to one that provides services using technology, support its commercial objectives and ultimately, the public.

Rainmaker leveraged its own strategic partnerships to design and build an FSA-configured strategic enterprise IT Service Management  toolset, underpinned by Service Now.

 

“Rainmaker are very good at working out loud and transferring knowledge to the FSA team.”

Julie Pierce

Head of Openness, Data & Digital . FSA

The impact

Smooth transition to new operating model.

Undergone a cultural transformation.

Based on a mixed provision of in-house services and improved management of third party suppliers
Adopted best practice ITIL core processes, underpinning in-house Service Operation and external functions.

 

Cost savings of 40%

With improved performance across the entire organisation and better value for money for UK taxpayers.
We think you may also like.

Croydon

Rainmaker kicked-off by running a three-month discovery exercise to help clarify the Council’s vision and translate it into a delivery model, validated by user research, that leveraged market opportunities, as well as accommodating the risks involved.

Crown Commercial Service

In week one, we completed an audit of existing Discovery work. We agreed governance, confirmed working practices, built out a skeleton of the final deliverables and baselined a plan to make it happen.

London Borough of Hackney

Hackney is changing fast. The pace of economic and population growth, Hackney’s booming popularity as a visitor destination, house price acceleration, the shifting demographic, the rising pressure on local infrastructure and services; all these things are moving rapidly.

Rainmaker News

Sign up to get Rainmaker thinking direct to your inbox, just add and send your email in the field below

Email Address Sent!

By signing up with your email address you are giving us the permission to send you Rainmaker related news. We will not share or sell your data with 3rd parties.

Giving Back

We believe everyone should have the opportunity to reach their full potential. This is why why we are part of…

Rainmaker News

Sign up to get Rainmaker thinking direct to your inbox, just add and send your email in the field below

Email Address Sent!

By signing up with your email address you are giving us the permission to send you Rainmaker related news. We will not share or sell your data with 3rd parties 🙂

Giving Back

We believe everyone should have the opportunity to reach their full potential. This is why why we are part of…

Visit us

One Alfred Place

1 Alfred Place

London

WC1E 7EB

United Kingdom

 

Google Map

Get in touch

+44 (0) 330 223 4407

hello@rainmaker.solutions

Products & Services

Lightning Lab

Wemvula

Resourcing Hub

Copyright ©Rainmaker Solutions ltd 2018. All rights reserved. For company information and other legal stuff, see our Legal Page and Privacy Policy.