Rainmaker is supporting Newham Council as it transforms its services for the digital age. Here, Client Lead, Steve Thompson, explains our approach to digital thinking.

At Newham, we’re leveraging the power of Digital as a catalyst for entirely reimagining the services we provide to residents, visitors, and business.

Digital is not just technology — it’s the easy bit, by the way —  and to limit your thinking as such removes most of the benefit of transforming using it.

Digital is about empowering people. Refreshing culture. Smart policies. Challenging misconceptions with real data. Making it inclusive. Building resilience. Streamlining Processes. And then, yes, finding the right technology to make all of that feel buttery smooth, a pleasure to use, efficient, and available where, how and when it’s needed.

We see it as a way of thinking, of being and of doing.

It’s not just about using the latest technologies. It’s not just redesigning a process, or making yet another website. It’s about looking at every part of the service anew. It’s about reimagining services by starting with users, not retrofitting them in. It’s about recognising we — as a council — exist because of them, and to serve them the best way we can.

It’s about building great services that people prefer to use.

And we’re on a mission to make Digital the modus operandi of everyone in the Council — from Mayor to front-line worker, service officer to service owner — starting with a host of priority projects.

This blog was co-produced by London Borough of Newham’s Digital Services team and Rainmaker Solutions, their Strategic Digital Partner.

We think you may also like.

Standardised IT integration for M&A success

Standardised IT integration for M&A success

  Political and economic uncertainty has contributed to the UK social housing sector undergoing significant consolidation during recent years. A large number of mergers and acquisitions have taken place in an attempt to save costs and create efficiencies.   A...

Remote Habits interview with Jan Joubert

Remote Habits interview with Jan Joubert

  Remote work is built into Rainmaker Solutions' DNA. See the beliefs that push us forward and the virtual activities that are building organisational trust. This interview is also available on remotehabits.com. What made you develop a remote work policy for your...

Remote working and wellbeing: download the guide.

Remote working and wellbeing: download the guide.

  Rainmaker has developed a white paper to support senior leaders responding to COVID-19.  It explores the current issues faced by organisations adapting to remote working and team management. The guide also outlines high level strategies, new ways of working and...

Rainmaker News

Sign up to get Rainmaker thinking direct to your inbox, just add and send your email in the field below

    Email Address Sent!

    By signing up with your email address you are giving us the permission to send you Rainmaker related news. We will not share or sell your data with 3rd parties.

    Giving Back

    We believe everyone should have the opportunity to reach their full potential. This is why why we are part of…

    Rainmaker News

    Sign up to get Rainmaker thinking direct to your inbox, just add and send your email in the field below

      Email Address Sent!

      By signing up with your email address you are giving us the permission to send you Rainmaker related news. We will not share or sell your data with 3rd parties 🙂

      Giving Back

      We believe everyone should have the opportunity to reach their full potential. This is why why we are part of…

      Visit us

      One Alfred Place

      1 Alfred Place

      London

      WC1E 7EB

      United Kingdom

       

      Google Map

      Get in touch

      +44 (0) 330 223 4407

      hello@rainmaker.solutions

      Copyright ©Rainmaker Solutions ltd 2020. All rights reserved. For company information and other legal stuff, see our Legal Page and Privacy Policy.