Croydon Council
Helping Croydon Council go from Good2Great
Client overview
Croydon, London’s largest borough, is a thriving, dynamic community with a population of over 338,000 located to the south of central London. It is home to over 9,000 businesses, making it the economic and social heart of a large region of the South East.
Key Deliverables
Vision
Digital Strategy
Disaggregation
Service Management
The challenge
Delivering these services are over 4,000 staff who depend on high-quality ICT services to do their jobs. The Council recognises the step change in business value they need from ICT in the future as they continue to explore how to deliver better services and reduce costs.
Historically, Croydon has used outsourcing to deliver the bulk of its ICT services, including Infrastructure Support, Service Desk, End User Computing, Application Maintenance and Support, Telephony and Network requirements. The inflexibility of legacy contracts were preventing the Council from moving quickly to take advantage of new technologies, such as remote working and connectivity.
Facing an increased reliance on ICT and the rapid pace of change externally, Croydon needed to understand how it could organise its sourcing and management model for ICT to better meet these challenges.
The work
The outcome of this discovery work was a detailed business, financial and economic case for a new disaggregated ICT operating model. It is based around a vision, known as “Good 2 Great”, which is to design technology solutions that deliver great services, making a difference to people’s lives.
It involves moving the council’s service delivery model away from an existing single-supplier ICT contract to a mix of specialist vendors managed by an in-house team and commodity services (including cloud) where sensible. In the process, the council is planning to change its internal ICT organisation to increase the level of control and accountability for the new supply arrangements.
Now in Phase Two, work has moved on to focus on the design and procurement of a series of new ICT services with suppliers. The Programme will then move into the overall delivery and transition phase, which is expected to complete before the end of August 2019.
“Rainmaker’s on the ground experience in supplier disaggregation and transformation has empowered Croydon to push the boundaries further.”
Matthew Wallbridge
CIO . Croydon Council
The impact
New ICT buying and management model.
Better services.
£6m cost savings over five years.
Crown Commercial Service
In week one, we completed an audit of existing Discovery work. We agreed governance, confirmed working practices, built out a skeleton of the final deliverables and baselined a plan to make it happen.
London Borough of Hackney
Hackney is changing fast. The pace of economic and population growth, Hackney’s booming popularity as a visitor destination, house price acceleration, the shifting demographic, the rising pressure on local infrastructure and services; all these things are moving rapidly.
TMF Group
TMF Group is a global professional services firm providing accounting, tax, payroll and HR services. The company employs over 6,000 staff across 100 offices in over 80 countries with a client base including Fortune 500, FTSE 250 and other multinational companies looking to expand internationally.
Rainmaker News
Sign up to get Rainmaker thinking direct to your inbox, just add and send your email in the field below
By signing up with your email address you are giving us the permission to send you Rainmaker related news. We will not share or sell your data with 3rd parties.
Giving Back
We believe everyone should have the opportunity to reach their full potential. This is why why we are part of…
Rainmaker News
Sign up to get Rainmaker thinking direct to your inbox, just add and send your email in the field below
By signing up with your email address you are giving us the permission to send you Rainmaker related news. We will not share or sell your data with 3rd parties 🙂
Giving Back
We believe everyone should have the opportunity to reach their full potential. This is why why we are part of…
Copyright ©Rainmaker Solutions ltd 2018. All rights reserved. For company information and other legal stuff, see our Legal Page and Privacy Policy.