Croydon Council

Helping Croydon Council go from Good2Great

Key Deliverables

Vision
Digital Strategy
Disaggregation
Service Management

The challenge

Delivering these services are over 4,000 staff who depend on high-quality ICT services to do their jobs. The Council recognises the step change in business value they need from ICT in the future as they continue to explore how to deliver better services and reduce costs.

Historically, Croydon has used outsourcing to deliver the bulk of its ICT services, including Infrastructure Support, Service Desk, End User Computing, Application Maintenance and Support, Telephony and Network requirements. The inflexibility of legacy contracts were preventing the Council from moving quickly to take advantage of new technologies, such as remote working and connectivity.

Facing an increased reliance on ICT and the rapid pace of change externally, Croydon needed to understand how it could organise its sourcing and management model for ICT to better meet these challenges.

The work

The outcome of this discovery work was a detailed business, financial and economic case for a new disaggregated ICT operating model. It is based around a vision, known as “Good 2 Great”, which is to design technology solutions that deliver great services, making a difference to people’s lives.

It involves moving the council’s service delivery model away from an existing single-supplier ICT contract to a mix of specialist vendors managed by an in-house team and commodity services (including cloud) where sensible. In the process, the council is planning to change its internal ICT organisation to increase the level of control and accountability for the new supply arrangements.

Now in Phase Two, work has moved on to focus on the design and procurement of a series of new ICT services with suppliers. The Programme will then move into the overall delivery and transition phase, which is expected to complete before the end of August 2019.

“Rainmaker’s on the ground experience in supplier disaggregation and transformation has empowered Croydon to push the boundaries further.”

Matthew Wallbridge

CIO . Croydon Council