Food Standards Agency.

Mobilising the FSA’s multi-supplier strategy.

Client overview

The Food Standards Agency (FSA) is a non-ministerial government department responsible for protecting public health in relation to food in England, Wales and Northern Ireland.

Key Deliverables

Vision
Digital Strategy
Dis-aggregation
Service Management

The challenge.

FSA are striving to become a leader in the application of technology within government, aiming  to transform the organisation so their people can work where they want to, how they need to — making them more open, more productive and more collaborative.

The FSA was spending £3.5 million each year on a single source model for its ICT managed services and a further £1 million each year on its other contracts and licences.

Rapidly evolving business demands proved this model to be inflexible and costly in meeting changing business objectives and it was preventing the FSA from taking advantage of new technologies.

The work.

Working collaboratively with the FSA’s key stakeholders, Rainmaker conducted multiple interviews across the organisation to understand how and why users interacted with technology, how data was being used to inform decision making, and the effectiveness of the existing ICT estate.

We found that the existing single-source arrangement for ICT was  ‘of its time’ and that the existing contract had not been let optimally. Static, rather than dynamic, it  had led to the existence of technical debt and current user needs not being met.

In-line with Government policy, we helped the FSA design and mobilise a strategy to bring control of its ICT management back in-house and move to a multi-source model in to facilitate the adoption of a more flexible, responsive, innovative and better value supply chain.

This work informed the initiation of a Continuous Service Management Improvement programme based on ITIL principles, moving the FSA from a focus on providing technology, to one that provides services using technology, support its commercial objectives and ultimately, the public.

Rainmaker leveraged its own strategic partnerships to design and build an FSA-configured strategic enterprise IT Service Management  toolset, underpinned by Service Now.

 

“Rainmaker are very good at working out loud and transferring knowledge to the FSA team.”

Julie Pierce

Head of Openness, Data & Digital . FSA

The impact.

Smooth transition to new operating model.

Undergone a cultural transformation.

Based on a mixed provision of in-house services and improved management of third party suppliers

Adopted best practice ITIL core processes, underpinning in-house Service Operation and external functions.

 

Cost savings of 40%

With improved performance across the entire organisation and better value for money for UK taxpayers.

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